Privacy Policy
Effective Date: February 11, 2026
1. INTRODUCTION
Axis Parking ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our parking payment applications, website, and related services (collectively, the "Platform").
Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Policy.
2. INFORMATION WE COLLECT
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information"). We may collect the following categories of Personal Information:
2.1 Information You Provide to Us
- Account Data: Name, email address, phone number, and account password.
- Vehicle Data: License plate numbers, vehicle make, model, and color necessary to validate your parking session.
- Transaction Data: Parking location, parking duration, and receipts.
- Communications: Any information you provide when you contact customer support, report a problem, or communicate with us.
2.2 Payment Information
All payments are processed securely by our third-party payment processor, Stripe. We do not directly collect or store full credit card numbers, expiration dates, or CVV codes on our servers. We only receive a secure token and limited card details (such as the last four digits) to facilitate your transaction history.
2.3 Information Collected Automatically
- Device Data: IP address, device type, operating system, and browser type.
- Usage Data: Information about how you interact with our Platform, pages visited, and time spent on the Platform.
- Location Data: With your explicit permission, we may collect precise geolocation data from your mobile device to help you locate nearby parking facilities.
3. HOW WE USE YOUR INFORMATION
We use the Personal Information we collect for various business purposes, including to:
- Provide, operate, and maintain our Platform and services.
- Process parking transactions and issue digital permits.
- Communicate with you, including sending transaction receipts, parking session expiration alerts, and account updates.
- Respond to customer service requests and provide technical support.
- Improve, personalize, and expand our Platform.
- Detect, prevent, and address fraud, security breaches, and illegal activities.
- Comply with legal obligations and enforce our Terms and Conditions.
4. SMS COMMUNICATIONS
Axis Parking LLC uses SMS messaging to provide transactional notifications, such as parking session confirmations, time expiration alerts, and receipts.
- Consent: By providing your mobile phone number and checking the consent box on our Platform, you explicitly agree to receive these messages. Consent is not a condition of any purchase.
- Opt-Out: You may opt-out of SMS communications at any time by replying "STOP".
- Help: For assistance, reply "HELP" or email support@axisparking.io.
Cost & Frequency: Message and data rates may apply. Message frequency varies.
Strict Privacy for SMS Data:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We only share your information in the following circumstances:
- Service Providers: We share data with trusted third-party vendors (like Stripe for payments and Twilio for SMS routing) who perform services on our behalf. These providers are strictly bound by confidentiality agreements.
- Parking Operators: We share necessary details (such as your license plate number and parking duration) with the specific parking facility operator or enforcement personnel where you park to validate your payment.
- Legal Compliance: We may disclose information if required to do so by law, court order, or to cooperate with law enforcement authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
6. DATA SECURITY
We implement industry-standard technical, administrative, and physical security measures designed to protect your Personal Information from unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage system is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
7. YOUR CHOICES AND RIGHTS
- Account Information: You can review, update, or delete your account information at any time by logging into your account settings.
- Location Data: You can disable location tracking at any time through your mobile device settings, though this may limit certain features of our Platform.
- Communication Preferences: You may opt out of receiving promotional emails by following the unsubscribe link within those emails. As noted in Section 4, you can opt out of SMS messages by replying "STOP".
8. CHILDREN'S PRIVACY
Our Platform is not intended for or directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date" at the top. Your continued use of the Platform after such changes constitutes your acceptance of the revised Privacy Policy.
10. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
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